I'll try not to kill you sprog
but I'll try and make this as honest as I can without sounding blunt
Whilst I'm up in Preston I took the opportunity to discuss with the guys that deal with returns the rate of spring breakages, to my surprise, majority of breaks over the last year I was already aware of and there wasn’t that many as they were mostly from forum members (put it this way Nero probably single handedly broke more springs than all the rest put together).
I'd say top of my head, only 40 % of the people whose springs break come through me directly and don’t post on the forum so the rest you would have known about as they tend to post on the forum before I step in to help. Also bare in mind that only about 10% (and I’m being generous there) of all our buyers come on to the forum, so in reality we should be expecting less breaks from forum members than the other way round but this isn’t the case.
Now I may be wrong but this leads me to conclude that this could be due to the way forum members are pushing the boundaries a lot more than our average buyer and therefore reducing the life of the spring. Another issue is many members are getting to the stage where they are learning flips etc and again this puts even more stress on the springs and during the learning stage the springs naturally get banged around a lot more. I think there is a picture somewhere, it’s when Becky was learning flips and at how badly her spring covers were getting damaged I’ll try and dig it up.
In an ideal world I would love to increase the warranty but the problem is in order for the price to remain competitive this won't happen unless the price is put up which defeats our object of introducing people to the sport and giving them a chance without burning a hole in their pocket.
Going onto 7's, looking at the forum members that have them, for most users 7's come as as a replacement to their existing stilts and brought at a stage where they have already learnt how to do most of the advanced tricks on them and are less likely to bang them together etc, and at this stage their technique is also getting better. Must admit though 7's added advantage is their spring cover which is excellent but imho there is not that much between the springs now unless you are a low weight bocker who can activate the higher weights.
Now the thing is you have to weigh up what’s best for you, you have Pro-Jumps which do a good job with decent springs and do last well BUT they do cost almost half of 7's are and our spring set is also less than theirs. 7’s have a better profit margin on them than pro-jumps and put simply they can afford to give an extended warranty which we can’t give.
With regards to your springs, if it’s been over 4 months, then yes they are out of warranty but if you wanna stick to pj springs I will see if we can give you a bit of a discount on the springs but will depend on how much over the three months you have gone. If you want pm me your name, number, address and order number if you still have it and how you ordered them ie web order, eBay, tele order or instore.
