Author Topic: Warrenty + Delivery (Read 6991 times)

Zeph · « **on:** May 12, 2007, 12:46:34 AM »

Heya.

I have searched but cannot find certain information i would like from Pro-Jump.co.uk.

- Warrenty/Garrentie - If something breaks when i have not used the PJs for long, can i get a replacement for free? or something along those lines

- Delivery Information - Ive read '2 days' but is that from order? working days? etc. a little clarification would be awsome.

cheerz

Zeph.

GRS · « **Reply #1 on:** May 12, 2007, 12:54:04 AM »

Hello

Umm as far as I'm aware Pro-Jump offer a next working day service (Weekends are not classed as working days) When I ordered mine I placed an order about 1 ish on a wednesday & they arrived on Thursday morning about 9am. Looking at some posts on the forum I think this is pretty acurrate.

Ive just looked on the Pro-Jump site and it says the following:

"Is there a warranty or guarantee?
The Pro-Jump stilts are provided with the statutory 28 days warranty. This excludes general wear and tear and damage caused by extreme use or mis use. If any problems occur please contact us by phone on 01772 792 600 so we can deal with the issue promptly. In some cases you may be asked to return the product for inspection before a replacement can be sent."

I know if you have a problem Pro-Jump will usually sort it out for you if you give them a call.

Hope this helps

webmaster · « **Reply #2 on:** May 12, 2007, 01:55:30 AM »

Well Said!

If you need any further help just ask away

Zeph · « **Reply #3 on:** May 14, 2007, 05:09:33 PM »

Well im still waiting for mine, orderd it wednesday last week... Really want to start bouncing around!

But thanks for the info there, im going to have a look to see how i missed that

.

Athoul · « **Reply #4 on:** May 15, 2007, 04:19:42 PM »

Quote from: Zeph on May 14, 2007, 05:09:33 PM

Well im still waiting for mine, orderd it wednesday last week...

If thats the case i would give them a ring, they are always very helpful whenever i ring up.

webmaster · « **Reply #5 on:** May 15, 2007, 04:32:23 PM »

Thanks Athoul...

Unless the order didn't go through for any reason (in which case someone will have tried to contact you) You should have had your stilts for Thursday / Friday dependant on the time you placed your order.

Please call 01772 792 600 with your order number & someone will be able to chase your order up for you straightaway.

Zeph · « **Reply #6 on:** May 16, 2007, 09:16:32 PM »

Oh, you did your job fine. You rang me on Thursday to say the Black were out of stock (this should be updated on the website to save disapointment and delivery times. *Currently out of stock* or what ever.), and sent them off for monday.

Its the Delivery guy who has messed up big time. He comes to the house on Monday, doesn't even bother ringing the house bell, just writes a note and leaves it at the top of the stairs ont he fence! Doesn't even come to the house! The note says "will try again on Tues". Never came. So i phoned up, had a go, and he promiced "Wed morning, its noted as urgent". So he comes between 2-4pm when no one was in the house, we'd been there the whole morning waiting! So have to wait till tomorrow... Thats if it even arrives then!

Probably a good thing, last exam tomorrow! Can't have too many distractions!

So want to start bouncing! >.<

PS - it took me ages to find the warrenty info. its right down the bottom under "Terms and Conditions".

Quote

© www. Pro-Jump.co.uk 2007. All Rights Reserved terms and conditions | site map | Contact Us | links

webmaster · « **Reply #7 on:** May 16, 2007, 10:59:28 PM »

its also in the FAQ at the top

Zeph · « **Reply #8 on:** May 17, 2007, 06:18:14 PM »

d'oh.

Oh btw - they didnt even bother to send out the package today, so phoned them up yet again and said 'oy'. Theres always tomorrow...

Zeph · « **Reply #9 on:** May 19, 2007, 03:45:31 PM »

They finally arrived on Friday. VERY disappointed at ParcelForce. Maybe Pro-Jumps should use a different Deliverer in this area? They REALLY did badly. Took a week to deliver them.

webmaster · « **Reply #10 on:** June 03, 2007, 05:08:51 PM »

Thats not on - we shall look into it.

BuzzCobain · « **Reply #11 on:** June 04, 2007, 05:26:35 PM »

i became terribly ill on my due delivery date.. and then when the parcelforce man came i suddenly made an amzing recovery! it was great!!

Zeph · « **Reply #12 on:** June 04, 2007, 07:02:52 PM »

recently ordered knee and elbow pads, they were meant to come on Tuesday, came on Friday.

not too bothered this time (kinda expected it form parcel force) because i cant go on them anyway. done my back in good n proper!

Anyways, am i meant to have a Child Knee Pads for Adult Elbow Pads? because thats what the packaging says they are. They fit and work fine, but just wondering.

webmaster · « **Reply #13 on:** June 04, 2007, 07:05:31 PM »

Yep

The Junior knee and adult elbow is the same thing!

harry · « **Reply #14 on:** July 23, 2007, 11:37:45 AM »

hi
i orderd mine on sunday and it says next day delivery and there isnt any more information so i was wondering if they will come on the monday or the tuesday..... (today or tomorrow).
thanx

webmaster · « **Reply #15 on:** July 23, 2007, 12:53:32 PM »

Quote from: GRS on May 12, 2007, 12:54:04 AM

Pro-Jump offer a next working day service (Weekends are not classed as working days)

sprog · « **Reply #16 on:** July 23, 2007, 01:29:35 PM »

Quote from: webmaster on June 04, 2007, 07:05:31 PM

Yep

The Junior knee and adult elbow is the same thing!

Perhaps you should state this on the product description on the main site, naz?

Locky · « **Reply #17 on:** July 23, 2007, 07:15:18 PM »

most likely tuesday but just be patient lol

Jason · « **Reply #18 on:** July 23, 2007, 08:10:29 PM »

I think they mean next working day so I would be tuesday

As for parcel force I think it depends on the local branch my local postie and parcel force are really good but I have heard of some areas that arn't so hot, but couriers are the same, some good and some bad

Dark Knight · « **Reply #19 on:** July 24, 2007, 06:54:30 PM »

Quote from: webmaster on June 04, 2007, 07:05:31 PM

Yep

The Junior knee and adult elbow is the same thing!

The junior knee have a lyrca band on the top pad ( above the join ) so it still on your elbow which adult knee pad don't have !

Dark Knight · « **Reply #20 on:** July 24, 2007, 06:56:14 PM »

Quote from: Dark Knight on July 24, 2007, 06:54:30 PM

Quote from: webmaster on June 04, 2007, 07:05:31 PM
Yep

The Junior knee and adult elbow is the same thing!

The junior knee pads have a lyrca band on the top pad ( above the join ) so it stays on your elbow which adult knee pads don't have !

alexlarge · « **Reply #21 on:** September 04, 2007, 03:51:13 PM »

Hi just wondering when i will recieve my jumping stilts
ordered them on saturday, i know that isnt classed as a working day but it is now tuesday and getting a bit worried i got an email saying order has been recieved but not one saying it has been dispatched?

help please thanks!!

webmaster · « **Reply #22 on:** September 04, 2007, 04:31:30 PM »

Please email dan@ukgooddeals.com with your order number and he should be able to give you an update. Or call 01772 792 600 so that you can talk to someone at the office straightaway. Lines are open till 5:30

alexlarge · « **Reply #23 on:** September 04, 2007, 04:39:07 PM »

thank u means alot ive been waitin ages 2 get them coz been savin up and just wana get on them ans start practicin!!!

webmaster · « **Reply #24 on:** September 04, 2007, 04:48:08 PM »

What size have you ordered?

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Author Topic: Warrenty + Delivery (Read 6991 times)

Dark Knight

Dark Knight