Right, basically there are 2 things that could have gone wrong here...
Either your support rods are set at different lengths, which will cause your footplate to be wonky and thus push the spring out of alignment, OR (this is where it gets bad) your entire section of frame with the footplate on is warped and twisted.
Check if the bolts on your support rods are at equal lengths apart. They should be the same, like so:
If they're not equal, make sure they are.
There should not be a gap between the horizontal section and the bolts. If there is it will look like this:
If there isnt a gap, it will look like this:
If there is a gap, or the lower bolts are missing completely... your footplate will have been moving whilst you are jumping, causing increased pressure on one side. This will have caused pressure down the entirety of the frame that the footplate is attached to, causing it to twist and warp.
This is a BIG problem and a BIG job to fix if this has happened.
You will need to replace the entire section of frame, which requires removing the footplate, bindings, support rods, and then unattaching it from the main back frame and the lower cross-piece frame that attaches to the hoof.
This is an utter b***h to do as the horizontal bar that the support rods go through is held in place with little clips that require specialist tools or about 30 minutes of brute force from about 5 different people to get off. We had to transfer this across as the frame we were using to replace it had it missing, and I suspect if you got a section of that frame it might not come with it either...
That said, when we (myself and bobman) did this we had no access to the specialist tools, nor to a brand new section of frame. And it was the first time we'd ever attempted such a big job, and we were doing it on a wet park bench in the middle of London... We ended up replacing the section on ET's ProJumps with a section from a spare 7League boot Locky (Uncle Matt) had lying around in his car as he's a seller of 7's, and it took about 2 hours overall.
If yours are in warranty you might be able to claim it. If you can, try and get a whole new bock and just transfer the spring over. It'll be a lot less effort, or if they'll only give you the footplate frame, ask for it with the horizontal piece in, so you don't have to worry about transfering that over (that's the most effort tbh)
Please can you try and get some head on photos of your bocks, your support rods, and a side and front view along the frame under the footplate. That way i'll be able to tell what exactly is going on.
To give you an idea, here's me and bobman working on ET's when we had to replace the frame:
And try not to panic too much