When they call ,I will ask what they want us to do, and the people we will be working with, best to leave insurance until we know what and who we are dealing with. I'm sure that it wouldn't be hard to set a group of rules, and I have no trouble with ejecting an individual from the premises, Lets hold off on the stereotyping as well people, most of them are sheep, and when they get shown something the either follow or break away if they have any sense, If we make an example of someone, you would be surprised how many people change.